Customer Quality Specialist

Job Description

• Evaluate and implement customer specific (quality) requirements (incl. e.g. plan and track re-qualification or product audit). Perform self-assessment based on the customer requirement
• Management of PPAP process for serial release of product for external customer and internal customer
• Communication via customer portals, e.g. PPAP, claim reports, certificates.
• Customer interface (during visits, audit, Run Rate, change management, etc).
• Track and act on Customer performance rating and Customer score card for location.
• Quality alert and escalation (raise issue), Crisis management (e.g. sorting actions, analysis).
• Support change management for design and process change.
• Warranty Management and other claims from customer : Resolution of quality issue using Structured Problem Solving (e.g. 8Ds or A3) for warranty returns, Support with technical analysis, Corrective Actions for production issues related to warranty returns.
• Warranty Management and Field observation (e.g. Analyze customer warranty trend data, Monitor warranty
• Ensure continuous update of P-FMEA, Control Plan and line documents (e.g. SPC cards...).
• Initiate and track the solving of component issues claimed from customer, collect quality related Lessons Learned

Qualifications

BE / B.Tech / Diploma or related experience, 6-8 years. Work experience in automotive area or quality management highly recommended (best case min. 2 years). With relevant experience in Customer Quality.

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Skills Required

Crisis Management, Control Plan