Hiranandani Financial Services - Lead IT & Digital Transformation

At HFS, we are committed to delivering superior customer experience and operational excellence through technology.

As Lead Digital Transformation, you will drive the organizations digital strategy, reimagining processes and solutions across the secured lending value chain.

The role demands a visionary leader who can translate business needs into scalable, tech-enabled solutions while improving customer experience, productivity, compliance, and agility.

Key Strategy & Design and execute a comprehensive digital roadmap for HFS, aligned to business growth and transformation priorities.

• Identify and prioritize opportunities for digitization across origination, underwriting, disbursement, collections, and servicing.

Process Reimagination & Lead process diagnostics and re-engineering exercises to reduce manual touchpoints, turnaround times (TAT), and operational risk.

Technology Integration & Product Partner with internal IT, product, credit, and sales teams to build digital journeys across customer and employee interfaces (e.g., mobile apps, digital DSA journeys, CRM).

Data-Driven Decision Leverage data and analytics tools to support real-time tracking, MIS dashboards, early warning systems, and risk modeling.

Change Management & Drive organization-wide adoption of digital tools through training, communication, and stakeholder engagement.

Regulatory Compliance & Ensure that all digital initiatives adhere to applicable regulatory guidelines and internal compliance norms.

Key MBA or equivalent postgraduate qualification 5-8 years of experience, with at least 5 years in leading digital initiatives in the NBFC / BFSI space.

Skills & Expertise in process automation, digital platforms, CRM, API ecosystems, workflow tools, and mobile / web app integration.

Preferred Experience in rolling out digital onboarding / eKYC journeys.

(ref : iimjobs.com)