Senior Logistics Specialist

CTC - 5-8 L PA

Work days - 6, Sunday off

Designation - Senior Logistic Specialist

Key responsibilities : -

• Take complete ownership of B2B and B2C logistics – from order manifestation, dispatch, partner coordination, tracking, escalations, to return management.
• Handle courier partners independently – ensure SLAs are met, resolve issues without waiting for reminders.
• Manage CS escalations – provide timely updates to customer service teams without constant intervention.
• Proactively monitor shipments – anticipate delays, take follow-ups with partners, and report exceptions.
• Maintain a professional, solution-oriented attitude with accountability.
• Coordinate with courier partners
• Track shipments and ensure on-time delivery
• Handle returns, re-shipments, and logistic escalations
• Maintain daily dispatch records, update inventory movement
• Coordinate with warehouse / fulfillment team
• Ensure smooth pickup & packaging schedules
• Work closely with customer support team to solve delivery-related issues
• Prepare logistic reports, COD status, NDR (non-delivery reports), etc.

Skills & Requirements :