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Customer Relationship Executive

Gamut HR Solutionshyderabad, India

9 hours ago

Job description

Company Overview

Gamut HR Solutions, located in Hyderabad, specializes in job placement services. With a small team of 2-10 employees, Gamut HR Solutions is committed to connecting candidates with the right job opportunities. Learn more about us at

Job Overview

We are seeking a skilled Customer Relationship Executive to join our team in Hyderabad. This is a full-time, junior-level position. The ideal candidate will have 1 to 3 years of experience in similar roles. The goal is to enhance customer satisfaction and ensure our clients' needs are met effectively.

Qualifications and Skills

Proficiency in CRM Software to efficiently manage customer data and interactions (Mandatory skill).
Strong customer service skills to handle client inquiries professionally and promptly (Mandatory skill).
Excellent verbal and written communication abilities to ensure clear and effective communication with clients (Mandatory skill).
Active listening skills to understand and address client needs effectively, ensuring customer satisfaction.
Client retention strategies to maintain and enhance ongoing relationships with customers, boosting long-term engagement.
Lead generation techniques to identify and attract potential clients, expanding the customer base.
Strong problem-solving skills to address and resolve client issues efficiently and effectively.
Attention to detail and organizational abilities for accurate client information management and follow-ups.

Roles and Responsibilities

Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction.

Manage customer accounts and information through CRM Software to track interactions and transactions.

Act as the primary point of contact for client inquiries, resolving issues in a timely and effective manner.

Coordinate with internal teams to address client needs and expectations, providing relevant solutions.

Monitor customer feedback and collect data to improve service delivery and client satisfaction.

Conduct client meetings and presentations to communicate services and address any concerns.

Identify potential clients and opportunities for business growth through effective lead generation.

Prepare regular reports on CRM activity and customer feedback to guide decision-making processes.

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Customer Relationship Executive • hyderabad, India