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(Apply in 3 Minutes) Customer Support Executive

Teleperformance Global ServicesMumbai, Maharashtra, India
2 days ago
Job description

Job Title : Customer Support Representative

Location : Mumbai -Malad

Experience : 0-1 Year

Job Type : Full-Time

Job Summary :

We are seeking a Customer Support Representative to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling support requests through various channels such as phone, email, or chat, ensuring customer satisfaction and building lasting relationships.

Key Responsibilities :

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Assist customers in troubleshooting issues with products or services and provide appropriate solutions.
  • Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction.
  • Record all customer interactions in the system, ensuring accurate and up-to-date information.
  • Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support.
  • Offer product or service recommendations to customers based on their needs and inquiries.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
  • Participate in training sessions to improve customer service skills and product knowledge.
  • Assist in maintaining knowledge base articles or customer service documentation for future reference.

Key Requirements :

  • Education : Bachelor’s degree preferred.
  • Experience : 0-1 year in customer service, customer support, or a similar role (internships or voluntary experience is considered).
  • Skills :
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-first mindset.
  • Ability to remain calm and effective in stressful or challenging situations.
  • Basic proficiency in using customer service software, MS Office, or CRM tools.
  • Strong attention to detail and organization.
  • Positive attitude and willingness to learn.
  • Personality :
  • Friendly and approachable demeanor.
  • Ability to work effectively both independently and in a team.
  • Enthusiasm for providing excellent customer service.

    • Why Join Us :

  • Growth Opportunities : Develop your skills and advance within the company.
  • Supportive Environment : Work in a collaborative and dynamic team.
  • Competitive Benefits : Enjoy a comprehensive benefits package and employee perks.
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    Customer Support Executive • Mumbai, Maharashtra, India