Customer Support Engineer

Company Description

Cito Infotech Pvt Ltd specializes in delivering end-to-end IT Infrastructure Solutions and Services. With decades of expertise, the company collaborates with clients to design, procure, implement, support, and manage comprehensive IT solutions, allowing businesses to focus on their core operations. Cito values long-term relationships, built on trust and quality service, with customers and partners. By embracing modern technologies and maintaining continuous customer interaction, the company has expanded its presence across various sectors. Its solutions range from data center and virtualization solutions to infrastructure security and end computing solutions.

Role Description

This is a full-time, on-site role located in Bengaluru for a Technical Support Executive. The role involves providing customer and technical support by addressing inquiries, troubleshooting issues, and analyzing customer needs. The Technical Support Executive will manage end-user issues, deliver effective technical solutions, and ensure a high standard of customer service. They will also assist in maintaining smooth IT operations by cooperating with team members and supporting the company's core infrastructure.

Qualifications

• Proficiency in Technical Support and Troubleshooting skills
• Strong Customer Support and Customer Service capabilities
• Analytical skills with the ability to diagnose and resolve technical issues effectively
• Excellent communication and interpersonal skills
• Ability to work effectively in an on-site team environment
• Relevant certifications in IT Support or related fields are a plus
• Previous experience in IT Infrastructure or customer service roles is advantageous