Application Support Lead - L1

Roles and Responsibilities

Provide front-end (L1 and L2) support to clients and end users. Support enterprise-level application systems, offering both functional and technical assistance. Respond promptly to application-related queries and trouble ticket Investigate problems

Desired Candidate Profile

Basic knowledge of server and network setup, as well as hardware technical specifications.

Strong technical support skills to respond swiftly to a variety of customer service issues.

• Know ITSM / ITIL

Perks and Benefits