Customer Accounts Resolution RepresentativeTalent cloud India Solutions • Bengaluru, Republic Of India, IN
Customer Accounts Resolution Representative
Talent cloud India Solutions • Bengaluru, Republic Of India, IN
5 days ago
Job descriptionConduct field visits to customers for overdue payment follow-up Deliver notices, collect documents, and support on-ground recovery activities Coordinate with team leaders on field routes and visit plans Manage sensitive cases professionally and escalate when needed Ensure timely visit reports and portfolio updates 1–3 years of experience in telecalling or field collections Good communication & negotiation skills Basic understanding of loans / overdues (training will be provided) For Field Executives : Must be comfortable with field travel Ability to handle customers politely and professionally DRA Certification is mandatory Experience in banking, NBFC, microfinance, or fintech collections Ability to communicate in Kannada / Hindi / English Basic smartphone & documentation handling skills
Company : HDFC Bank (Hiring via BluGlobal)
Location : Kasavanahalli, Bengaluru
Experience : 1–5 Years
Salary : Fixed + Incentives
HDFC Bank is expanding its on-ground and tele-collections operations and is looking for enthusiastic Field & Telecalling Executives to support customer follow-ups, payment collection, and loan recovery activities. This is a great opportunity for candidates looking to start or grow a career in collections and banking operations.
🔹 Key Responsibilities
Telecalling Executives
- Make outbound calls to customers for overdue payment reminders
- Follow up on pending dues and provide account status information
- Maintain call logs, update CRM systems, and record customer responses
- Handle customer queries with clarity and professionalism
- Achieve daily / weekly calling and recovery targets
Field Executives
🔹 Requirements
🔹 Good to Have
🔹 How to Apply
Email your CV / Resume to : hr@bluglobal.in Subject : “Field / Telecalling Executive – Bengaluru” + Name + Mob No
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Customer Representative • Bengaluru, Republic Of India, IN
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