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Customer Support Executive

Customer Support Executive

BioTecNikaguwahati, India
1 day ago
Job description

Key Responsibilities :

  • Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.
  • Assist customers with product information, services, and troubleshooting.
  • Maintain a deep understanding of Biotecnika’s offerings to provide high-quality support.
  • Address customer complaints professionally, ensuring quick and effective resolution.
  • Work closely with internal teams (Sales, Marketing, and Technical) to improve customer experience.
  • Maintain detailed records of customer interactions and feedback using CRM tools.
  • Follow up with customers to ensure satisfaction and build long-term relationships.
  • Support sales and marketing initiatives by providing insights from customer interactions.
  • Stay updated on industry trends and Biotecnika’s latest services and offerings.
  • Should be proficient in handling common technical issues in Google Chrome and Windows PC of the customer by taking remote sessions.

Required Skills & Qualifications :

  • M.Tech, B.Tech, B.Com, M.Com and MBA.
  • 1-3 years of experience in customer support.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and interpersonal skills.
  • Ability to multitask and manage time efficiently.
  • Proficiency in CRM software and customer support tools is a plus.
  • Customer-oriented mindset with a proactive approach to resolving issues.
  • Prior experience in handling B2B and B2C customer interactions.
  • Familiarity with industry regulations and compliance standards.
  • Experience in technical support or biotech-related customer service.

    • Why Join Biotecnika?

  • Exciting Industry : Work at the forefront of biotechnology and life sciences.
  • Career Growth : Opportunities to develop your skills and grow within the organization.
  • Learning & Development : Continuous learning through training and workshops.
  • Supportive Work Culture : A dynamic, employee-friendly environment that values teamwork.
  • Networking Opportunities : Connect with leading professionals and experts in the industry.
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    Customer Support Executive • guwahati, India