COTS Application Support Tech Lead

Job Summary :

We are seeking a COTS Application Support Specialist with strong technical and analytical expertise to support and maintain healthcare and CRM-based commercial off-the-shelf (COTS) applications. The ideal candidate will have hands-on experience with Electronic Health Records (EHR), Revenue Cycle Management (RCM), and Customer Relationship Management (CRM) systems. This role requires proficiency in SQL scripting, ETL processes, and configuration management, ensuring smooth system performance, data integrity, and compliance with healthcare data standards.

Key Responsibilities :

• Provide application support and maintenance for EHR, RCM, and CRM systems such as Epic, Cerner, Allscripts, or Salesforce Health Cloud.
• Perform advanced SQL scripting for data correction, extraction, and validation.
• Manage and troubleshoot ETL or SSIS data processing workflows.
• Oversee configuration management to ensure system consistency and accuracy.
• Identify, analyze, and resolve application issues, ensuring timely incident resolution and minimal downtime.
• Collaborate with business users, technical teams, and vendors to address system and data-related problems.
• Document support processes, issue resolutions, and contribute to internal knowledgebase creation.
• Ensure compliance with healthcare data standards and best practices in data integrity and security.
• Participating in incident, change, and escalation management as per ITIL standards.

Qualifications :

Technical Skills :

Soft Skills :