AI Validation and Support Analyst

About Turing :

• Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways : first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents;

and second, by applyingthat expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L

Role Overview :

We are seeking customer-obsessed professionals with extensive hands-on experience in Customer Service Operations, Customer Experience (CX) management, or Call Centre / BPO environments. This critical role supports the development and benchmarking of Large Language Models (LLMs) by designing and validating workflows that directly impact Customer Satisfaction (CSAT), First Contact Resolution (FCR), and operational efficiency. The specialist will be crucial in recreating real-world customer interactions to validate AI outputs and uphold the highest standards of compliance, trust, and exceptional customer experience.

What does day-to-day look like :

Requirements :

Perks of Freelancing With Turing :

Offer Details :

Evaluation Process :

Shortlisting based on qualifications and relevant professional experience.

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