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Technical Operations Lead

Technical Operations Lead

Skedara TechnologyBengaluru, Republic Of India, IN
1 day ago
Job description

We are looking for an experienced Operations Manager to lead a 24 / 7 support team responsible for ensuring continuous availability and reliability of critical business applications and data pipelines across cloud and on-prem environments.

The ideal candidate is technically hands-on, process-driven, and capable of maintaining high operational standards through strong incident management, governance, and team leadership.

Key Responsibilities

  • Lead and manage the 24 / 7 operations team, ensuring proactive monitoring, incident resolution, and seamless shift handovers.
  • Drive Root Cause Analysis (RCA) processes and ensure all incidents are followed through to closure with preventive measures.
  • Establish structured reporting and governance mechanisms — including daily status updates, trend analysis, and performance dashboards.
  • Ensure SLA compliance, operational stability, and continuous improvement across all supported applications.
  • Act as the primary escalation point for production issues, coordinating with cross-functional teams to restore services promptly.
  • Collaborate with development, cloud, and data engineering teams to identify recurring issues and implement permanent fixes.
  • Maintain updated runbooks, SOPs, and shift documentation to ensure consistency and operational readiness.
  • Mentor and guide team members, fostering a culture of ownership, accountability, and service excellence.

Required Skills & Experience

  • 7–10 years of experience in IT operations, production support, or service delivery roles.
  • Proven expertise in incident management, RCA, and operational reporting.
  • Strong understanding of monitoring frameworks, alerting systems, and escalation processes in a 24 / 7 environment.
  • Hands-on experience with SQL, scripting (Python / PowerShell), or automation tools for issue triage and process improvement.
  • Excellent communication and stakeholder management skills, with experience collaborating across multiple teams and time zones.
  • Demonstrated ability to lead a multi-shift operations team with focus on quality, discipline, and reliability.

    • Nice to Have

  • Experience with Power BI, Grafana, or similar tools for performance and incident dashboards.
  • Exposure to data flow monitoring (SFTP / API), job scheduling, or alert automation platforms.
  • Familiarity with ITIL practices (Incident, Problem, Change Management).
  • Working knowledge of cloud environments (Azure, AWS, or GCP) and ETL / data pipeline operations.
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    Technical Lead • Bengaluru, Republic Of India, IN