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Gainsight Administrator

INYPEOPLE TECHNOLOGY PRIVATE LIMITEDDelhi, IN

5 days ago

Job description

Position : Gainsight Administrator

Location : Remote (Work from Home)

Shift : 2 PM - 11 PM IST (Mon-Fri)

Notice Period : Immediate / Serving up to 15 days

Role Overview :

We're looking for a skilled Gainsight Administrator to join our Customer Success Operations team in an offshore capacity. You'll manage, configure, and optimize the Gainsight platform to empower global customer success teams with actionable insights and automation.

Key Responsibilities :

Administer Gainsight (users, permissions, security, configurations)
Manage Rules Engine, Data Designer, Journey Orchestrator
Build reports, dashboards & customer health scorecards
Handle integrations with Salesforce & other platforms
Maintain data integrity, troubleshoot sync issues, and optimize workflows
Train, support, and collaborate with global stakeholders

What We're Looking For :

2+ years as a Gainsight Administrator

Strong knowledge of Gainsight NXT, Salesforce, SQL, APIs, and integration tools

Excellent communication, problem-solving & stakeholder management skills

Bachelor's degree in Computer Science, IS, Business, or related field

Preferred :

Gainsight Level 2 / 3 Admin certification

Experience with Tableau / Power BI

Knowledge of CS metrics & lifecycle best practices

(ref : hirist.tech)

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Administrator • Delhi, IN

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