▷ [Immediate Start] Area Manager - Direct To Customer

About the Role

D2C ZSM spearheads delivery of all lines of businesses in the catchments assigned. He / She maximizes extraction while providing quality service to customers. Both Retail teams & Broadband teams roll up to this role holder. He / She would drive engagement with residential societies (RWAs) to make Airtel the preferred Service provider as well as ensure successful In-store operations.

Strategic Store Rollouts- Ensuring all store deployment processes are completed in time for launch of stores (staffing / inventory / IT)

Store Operations / Compliance / Profitability :

• Ensure & Own compliance with all defined SOPs
• Co-ordination with Zonal / Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc)
• Understand and analyze store / zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc.
• Monitor all competitor activities and share recommendations for response
• Ensure escalations are handled within the stated TAT
• Is responsible to drive and achieve stores profitability through delivery of agreed revenue & cost plan
• To ensure deployment of agreed programs across all stores

Broadband Operations :

Customer Service :

People development & Team management :

Experience & Skills Required