AHEAD is searching for an Application Support Analyst to be a part of our Managed Services team. Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight.
Key Responsibilities :
- Support 3rd party applications and some home-grown applications
- Detailed log analysis
- Perform root cause analysis for issues / provide workarounds to ensure business continuity
- Create and document application infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed
- Be able to provide detailed ticket notes
- Interface with a broad range of customer departments for planning of changes and triaging application issues
- Interface with 3rd party clients when working on application issues and report delivery
Qualifications / Technology Experience :
Minimum of 6-8 years of help desk support experienceMin 8 years of experience in application support for ex. (SFTP, Mulesoft, MoveIT, FinOPS etc.)Well versed with API s.Experience with ticketing systems and change management requiredGeneral Window Desktop / Windows Server support experience requiredFamiliarity with Microsoft SQL would be considered a plusWell versed with SFTP concept.Familiarity with MoveIT, configuration and Automation considered a plusFamiliarity with Tanium considered a plusExperience with performance monitoring tools - LogicMonitor, SolarWinds, Elastic, etc.A college degree or equivalent in Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education.Managed Services or Consulting experience is a plusQualifications : Soft Skills
Technical troubleshooting and problem-solving capabilities.Approach projects and problems with a security first mindset.Superior customer service and training skills, Strong sense of urgency, ability to set prioritiesAbility to work without direct supervision.Organized and able to shift tasks as priorities evolve.Team-oriented collaborator willing to share knowledge and experience.Solid communicator with the ability to provide professional documentation.Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levelsSkilled in achieving results in a customer centric environmentWhy AHEAD :
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits include :
Medical, Dental, and Vision Insurance401(k)Paid company holidaysPaid time offPaid parental and caregiver leavePlus more! See benefits for additional details.The compensation range indicated in this posting reflects the On-Target Earnings ( OTE ) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate s relevant experience, qualifications, and geographic location.
Skills Required
Windows Server, Application Support, Sftp, Mulesoft, Microsoft Sql
