Windows L3 Engineer

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role : Windows L3 Engineer

Experience Range : 8 - 12 years

Location : Bengaluru

Must Have :

• A successful candidate will have the opportunity to serve as the focal point for large incidents, including providing awareness and debriefing to senior management.
• Manage time-sensitive incidents and investigations requiring follow-the-sun coordination.
• Work with and become proficient in a variety of enterprise technology from Microsoft, IBM, HP, Adobe, Google, etc.
• Work with and be part of a talented global team employing a follow-the-sun support model.
• Constant collaboration with other technical teams like networking, helpdesk, test-site support, server support, firewall, security, Unix, SQL, web storage and development teams.
• Provide operational oversight and ensure consistency in tracking and remediation of incidents impacting key business unit stakeholders.
• Proactively participate in the continuous review of incidents and root causes in order to high-control gaps across the organization and over gaps within the team.
• provide on-call and out-of-hour support.
• We are looking for people who are curious, self-dedicated, self-motivated, and highly reliable.
• Many of the issues we face are unique and complex and require creative thinking, perseverance, patience, and a willingness to ask questions in order to arrive at a solution.
• Self-starter with good interpersonal skills to facilitate working with end-users and IT colleagues.

Good to Have :

Essential :

Minimum Qualification :