Functional Consultant

Experience Range : 4 to 7years

Position Description :

Hands on experience working on Transport Management Systems such as Manhattan TMS, OTM, Blue Yonder TMS.

Responsible to handle day to day issues and concerns of critical customers and act as a POC / SME for those accounts

Take accountability of any major / minor deployments for the customer accounts and do thorough impact analysis.

Be aware of all the business processes and configurations for their customer accounts.

Experience on working with JIRA / Salesforce ticketing tools.

Lead weekly / biweekly customer calls for their accounts.

Logical / effective Problem-solving approach.

Able to resolve the issues within the SLA.

Approachable for QAs for any critical issue for guidance.

Actively participate in customer Go-Lives and be available for Hyper care support.

Position Requirements :

Bachelor’s degree in computer science or related field.

Should have minimum 4+ years’ experience in working with TMS product .

Sound business judgment, a proven ability to influence others, strong technical acumen, and strong analytical thinking skills.

Have been a part of more than 3 full Implementation Projects (Preferably on Cloud)

Strong oral and written communication skills and an ability to think clearly, analyze quantitatively, problem-solve, scope requirements / issues and prioritize.

Experience on handling customers in SaaS Platform is good to have.

Additional Job Description

Exp. / Knowledge of Supply Chain Domain is nice to have.

Strong in Manual Testing and in SQL PL / SQL.

Strong analytical skills and ability to deep dive into problems and provide solutions.

Exp. / Knowledge of JMeter / Performance testing or any automation tools is nice to have.

Exposure to GIT, JIRA & Sales Force, API testing is nice to have.