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EWM AMS lead consultant
ConfidentialHyderabad / Secunderabad, Telangana, Chennai, Pune9 days ago
Job descriptionBachelor's degree in Computer Science, Information Technology, Engineering, or equivalent. Minimum 8 years of SAP experience with at least 4 years in SAP EWM (embedded or decentralized) . Proven AMS experience in a lead role in support / maintenance projects. Strong functional knowledge of warehouse processes (inbound, outbound, inventory, HU management, RF). Experience with EWM integration with MM, SD, TM, and third-party systems. Familiarity with debugging and working with ABAP team for custom developments. Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. ITIL certification or familiarity with ITIL-based processes is a plus. Experience working in global delivery models (onsite-offshore) is an advantage.
Key Responsibilities :
- Act as the primary point of contact for SAP EWM-related AMS support and issues.
- Lead and manage the AMS support team (onsite / offshore) for SAP EWM incidents, service requests, and change requests.
- Analyze, troubleshoot, and resolve complex issues in SAP EWM module, including warehouse structure, inbound / outbound processes, RF screens, and warehouse monitor.
- Collaborate with business users and cross-functional IT teams to understand requirements and deliver solutions.
- Coordinate regular AMS activities : incident resolution, system monitoring, batch job monitoring, and routine maintenance.
- Identify and implement process improvements, system optimizations, and automation opportunities.
- Prepare and maintain AMS documentation including SOPs, RCA reports, and knowledge base articles.
- Manage SLAs, KPIs, and provide regular reporting to stakeholders.
- Support minor enhancements, testing (unit, integration, UAT), and deployment activities.
- Ensure proper change management and compliance with IT governance processes.
- Mentor and guide junior consultants in the AMS team.
Key Skills & Qualifications :
Skills Required
Mm, Sd, Tm, Abap, Analytical Skills, Stakeholder Management, Itil Management, Sap Ewm, Change Management
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Lead Consultant • Hyderabad / Secunderabad, Telangana, Chennai, Pune