Dynamics 365 Workflow Specialist

About the Role

We are seeking a Dynamics 365 Workflow Specialist to design, document, and optimize business workflows for Finance and HR modules within Dynamics 365 F&O. The ideal candidate will have strong analytical skills, hands-on experience with D365 workflows, and the ability to work closely with technical and functional teams to implement seamless process automation.

Key Responsibilities

• Design workflow structures for Finance (PR / PO approvals, payments, budgeting) and HR (leave, overtime, onboarding).
• Document workflow logic including routing , triggers , escalation rules , timelines, dependencies, and exception handling .
• Create BPM (Business Process Model) diagrams and ensure all workflows comply with Microsoft Dynamics 365 workflow standards and best practices.
• Collaborate with technical developers to translate workflow logic into automated processes.
• Support configuration, testing, and validation of workflows during UAT .
• Troubleshoot workflow failures and enhance performance where required.
• Work with business stakeholders to refine approval flows and improve process efficiency.

Preferred Qualifications