This job offer is not available in your country.

CCaaS AI Internship - 6-12 months

ConfidentialIndia

9 days ago

Job description

Company Description

This is an internship experience and learning-based role.

TheCXGuru (CXGuru Consulting India Pvt. Ltd.) is a modern CX technology and talent consulting firm dedicated to enhancing customer engagement through expert-led training, intelligent platform implementation, and strategic workforce transformation. Specializing in leading CCaaS platforms like Genesys, Amazon Connect, Talkdesk, and Five9, as well as CRM solutions such as Zendesk, HubSpot, and Zoho, TheCXGuru supports global businesses in deploying scalable, data-driven, and customer-centric contact center solutions.

With a remote-first model and a rapidly growing network of certified professionals, we focus on delivering measurable outcomes and value through deep domain expertise, hands-on consulting, and tailored learning experiences.

Role Description – Contact Center + AI Intern

This is a remote internship opportunity. The intern will support the implementation and management of contact center technologies, assist in AI-driven customer experience initiatives, contribute to training material development, and conduct research on emerging industry trends.

The role involves working closely with senior consultants to ensure smooth deployment of solutions, enhance customer engagement strategies, and gain practical exposure to real-world CX transformation projects.

Key Responsibilities

Assist in implementing and configuring Contact Center as a Service (CCaaS) platforms.
Support AI and automation-driven customer experience projects.
Research and analyze industry trends, tools, and best practices.
Contribute to the creation of training content and documentation.
Collaborate with remote teams to ensure timely project delivery.

Qualifications

Understanding of CCaaS platforms such as Genesys, Amazon Connect, Talkdesk, or Five9.

Familiarity with CRM systems like Zendesk, HubSpot, or Zoho.

Basic knowledge of AI, automation, and machine learning concepts.

Strong research, analytical, and problem-solving skills.

Excellent verbal and written communication skills.

Ability to work independently and collaboratively in a remote-first environment.

Pursuing or recently completed a degree in Computer Science, Information Technology, Business, or a related field.

Graduation year : 2024–2026 (eligible students preferred).

Genuine interested candidate looking career in ccaas and ai .

Show less

Skills Required

AI automation, machine learning concepts

Create a job alert for this search

Internship • India