Customer Care Executive

We are looking for a passionate and experienced Customer Care Executive to join our team in the fashion & apparel industry . The ideal candidate will be responsible for handling voice and email-based customer interactions, with a strong focus on customer retention .

Key Responsibilities :

• Handle inbound customer calls and emails with a focus on customer satisfaction and retention.
• Resolve queries related to products, orders, returns, and services in a professional and timely manner.
• Maintain accurate records of customer interactions using internal systems.