Network Engineer- DTAC Engineer (L2)
Trigent Software Private LimitedHyderabad, TS, India5 days ago
Job type
- Quick Apply
Job descriptionApply pre-approved templates to devices. Validate device onboarding and connectivity . Monitor device status during activation. Report anomalies or deviations to the Lead Engineer. Coordinate with ISPs for circuit activation . Assist in ZTP and provisioning of Velo Edge, Meraki, and Aruba devices. 5 7 years of L2 experience with deep troubleshooting . Experience with VCO VeloCloud Orchestrator . Working knowledge of : Network control protocols : QoS, PfR, PoE, NTP, DHCP Management protocols : CDP, FTP, VCMP, SNMP Security protocols : SSH, HTTPS, AAA, IPSec, TrustSec Routing protocols : OSPF, EIGRP, BGP Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client's network / server / system / storage / platform / infrastructure and other equipment's to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home / email / chat / IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets / service Installing and configuring software / hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application / user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data / logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests / issues are resolved in a timely manner
Responsibilities
Activation Support
- Work with customers to activate SD-WAN and LAN devices .
- Follow configuration notes and templates provided by the Lead Engineer.
Configuration Deployment
Monitoring & Reporting
Coordination
Experience Requirements
Do
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Network Engineer • Hyderabad, TS, India
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