Lead Technical Support Engineer

Hyderabad, India

Are you a hands-on problem solver with a passion for customer success? Join Ivanti’s global customer support team and help deliver effortless technical support for the world’s leading Everywhere Work solutions. If you thrive on tackling tough software challenges, building trust with customers, and making technology work better for everyone, we want to meet you.

Why this role matters

You’ll be the technical expert who helps organizations unlock the potential of Ivanti’s products—driving solutions that keep systems running smoothly and securely everywhere people work. Your work directly improves how customers experience Ivanti’s cutting-edge software, fuels continuous business improvement, and supports enterprise teams worldwide. By joining us, you’ll be an essential part of a collaborative team that makes a real difference for thousands of businesses every day.

What you’ll do

Resolve technical issues for enterprise customers and partners through our support portal and inbound call queue

Troubleshoot and optimize Linux / Unix (LAMP) servers, networking, PKI, virtualization, and SaaS / cloud services

Provide expert support for Mobile Device Management (MDM) across Apple iOS / MacOS, Android, and Windows devices

Partner with product, engineering, and customer teams to streamline incident resolution

Lead efforts to maintain service quality during system outages and escalations

Advise customers on best practices for deploying and securing Ivanti products

Collaborate across global teams to identify and implement service improvements

What you will bring

7–10 years’ experience in enterprise IT support or equivalent role

Proven hands-on troubleshooting skills in Linux / Unix systems and LAMP stack, or networking, PKI, and virtualization

Strong experience with MDM solutions for Apple, Android, and Windows

Practical knowledge of SaaS / cloud platforms (AWS, Azure, Docker), microservices, and B2B customer support

Excellent written and verbal communication, with a customer-first attitude

Bachelor’s degree in computer science or a related field, or equivalent professional experience

Preferred skills :

Experience with DNS, IP networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and email systems

Certifications : Linux, CCNA, MCTS, VCP

Familiarity with Exchange, Active Directory, ISA / TMG, NDES, KDC

SQL queries and LDAP server management

Understanding of PKI, SCEP, and security best practices

Why Ivanti?

Flexible schedules : Work where and when you’re at your best

Competitive compensation & rewards : Health, wellness, and financial benefits designed for you and your family

Global, diverse teams : Connect and collaborate with talented colleagues in 23+ countries

Learning & development : Build your career with world-class training and growth opportunities

Equity & belonging : Every voice counts. Your experiences help us build better solutions

What drives us

Ivanti’s mission is to elevate human potential by managing, protecting, and automating technology for continuous innovation. Our diverse and inclusive teams are at the heart of delivering world-class solutions for customers everywhere.

Inclusion at Ivanti

Ivanti is proud to be an Equal Opportunity Employer. We are committed to building a diverse team and fostering an inclusive environment where everyone belongs, regardless of background or identity. Need adjustments during the process? Contact talent@ivanti.com—we’re happy to support you.