Infrastructure Incident Response Specialist

Role - Command center IT infrastructure Specialist

Years of Experience - 7 to 12 years

Location - Pune and Chennai

• Continuously monitor IT systems, networks, and cloud environments for performance issues, outages, and security threats.
• Identify, escalate, and assist in resolving infrastructure-related incidents.
• Maintain real-time dashboards, alerts, and notifications to ensure system health.
• Troubleshoot network connectivity issues, including LAN, WAN, VPN, and firewall configurations.
• Assist with network performance monitoring and escalate issues to Level 2 when needed.
• Monitor cloud-based infrastructure (AWS, Azure, GCP) for performance, availability, and security.
• Assist in provisioning and deprovisioning cloud resources as per IT policies.
• Act as the first escalation point for IT support for infrastructure and applications related alerts and incidents.
• Document troubleshooting steps, resolutions, and best practices.
• Coordinate with Level 2 / 3 engineers for complex issues.
• Networking Basics – Understanding of TCP / IP, DNS, DHCP, VPN, and firewall concepts.
• Cloud Basics – Familiarity with cloud services (AWS, Azure, or GCP), virtual machines, and storage.
• Active Directory (AD) – Knowledge of user / group management, password policies, and authentication issues.
• IT Infrastructure – General understanding of servers, virtualization, operating systems, and IT security best practices.
• Monitoring & Alerting Tools – Experience with tools like Nagios, SolarWinds, Datadog, or similar.
• Incident Management – Ability to handle escalations, document issues, and communicate effectively.
• Strong analytical and troubleshooting abilities.
• Good communication and teamwork skills.
• Ability to work in a 24 / 7 Command Center environment (if required).
• Quick learner with a proactive approach to problem-solving.