Technical Account Manager

About the Role : Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.

Location : Chennai

What you'll be Responsible for?

Managing the existing key accounts

Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk

Manage escalated customer complaints her major incidents

Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business

Responsible to maintain accurate records of discussions or correspondence with customers

Analyze statistics and other data to determine the level of customer service being provided by the organization

To build and grow good client relationship to ensure retention and business growth.

To liaise with internal teams to ensure resource availability for on-time project delivery

To maximize revenue from existing accounts and develop new accounts within current clients

Collaborate with internal business teams to discuss on possible improvements to customer service

Conduct regular review meetings with customers to discuss on issues

Prepare weekly MIS including project status report

What You'd have ?

4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT

Engineering Graduate in Computer Science or Electronics

Proactive, Self-Motivated

Analytical mindset to solve issues with focus on client / customer requirement

Takes initiative and accountability

Team Player and actively engage and contribute in the team

Ability to manage timelines effectively

Must have attention to detail

Flexible to work in 24x7 environment

Excellent communication in English (written & verbal) and interpersonal skills

Why join us?

Impactful Work : Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.

Tremendous Growth Opportunities : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment : Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees