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Trainer - eCommerce
Trainer - eCommerceConfidential • Durgapur
Trainer - eCommerce

Trainer - eCommerce

Confidential • Durgapur
30+ days ago
Job description

Job description

  • Conduct comprehensive training programs from start to finish for new and existing CSRs.
  • Deliver engaging classroom and blended training sessions that add value to learners.
  • Conduct refresher training sessions to enhance the CORE skills of the Customer Service CSRs on the operations floor.
  • Design and prepare training materials that effectively convey key concepts.
  • Generate insightful training reports to monitor progress and areas for improvement.
  • Train new CSRs in essential Customer Service Skills, Process Knowledge, Product Knowledge, etc (CORE Training).
  • Respond to and resolve operational issues as they arise during interactions with Operations.
  • Conduct regular meetings with various lines of business (LOBs) to foster open communication and devise an action plan to address any issues or concerns raised during interactions.
  • Provide necessary floor support as per process requirements.
  • Coordinate with LOBs for training needs assessments (TNA) and manage feedback sessions.
  • Ensure Bottom Quartile Management (BQM) and nesting compliance as a trainer in Howrah.

Skills Required

Bpo, needs assessment , Process Training

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Ecommerce • Durgapur

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