Communication Trainer

Job description

Title : Communication Trainer

Location : Thane - Work from office

Type of Employment : Full time Role

Shift : Night Shift (US Time Zone)

Role & responsibilities

• Conduct detailed Voice & Accent and culture training (US clients) and coordinate New Hire, Progression & Enhancement Training activity
• To be able to coach new hires / existing staff on their communication skills, soft skills, rapport building, telephone etiquette and monitor their progress
• Content Development
• Provide Coaching & Feedback and supervision during OJT / Nesting period
• Monitor calls on Communication, Soft Skills, and Process & Compliance Parameters.
• Provides Coaching & Feedback to enhance agent performance.
• Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of Special Coaching
• Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans
• Excellent written and verbal communication skills in English
• Presentation feedback and coaching skills.