Tata Communications - Associate Director - Sales - CCaaS & UCaaS

About the Role :

• In this role, you will be responsible for deepening customer relationships within the Contact Center (CCaaS) and Unified Communication & Collaboration (UCC) domain.
• Your primary objective is to identify and develop new growth opportunities by becoming a trusted advisor who understands and helps solve our clients' most critical business challenges.
• This is a tactical position that directly contributes to our operating plans and has a significant impact on our mid-term business results.

Role and Responsibilities :

• Develop and execute the growth and go-to-market (GTM) strategy for the assigned product portfolio in your region.
• You will identify high-potential customers and build long-term alliances to drive revenue growth.
• Analyze client requirements to determine the best solution and create compelling business propositions.
• Lead technical discussions with clients alongside the technical architect team.
• Provide strategic insights to internal stakeholders (Solutions, SME, and Product teams) to enhance proposals.
• Drive pipeline growth and deliver on revenue targets through proactive business development.
• Lead client negotiations, manage deal progression, and ensure a seamless closure by aligning cross-functional teams (BD, Bid Management, Solutions, Legal, and Commercial).
• Identify internal bottlenecks within the product and solutions teams.
• You will facilitate regular bid calls between the Sales, Legal, Commercial, Solutions, and Product teams to accelerate key opportunities and drive faster closures.

Qualification and Experience :

• 10-15 years of experience selling Contact Center (CCaaS) and Unified Communication & Collaboration (UCC) solutions to enterprise clients.
• Proven background in account management within the telecom, hardware, software, applications, or cloud services sectors.
• Ability to combine strong business acumen with deep technology knowledge to align customer challenges with effective solutions.
• A solid understanding of enterprise networking trends and the competitive landscape of our industry.
• Excellent communication and collaboration skills, including relationship building, negotiation, and presentations.

Why Join Us :

• Impact at Scale : Be part of a growing organization where your leadership will directly influence the development of our regional sales strategies and organization development.
• Regional Exposure : Work in a dynamic, fast-paced environment covering multiple countries, giving you broad exposure and professional growth opportunities.
• Collaborative Culture : Join a supportive, diverse, and inclusive workplace where collaboration and innovation are encouraged.
• Career Development : We are committed to your learning and growth, offering opportunities to lead high-impact projects and initiatives.

(ref : iimjobs.com)