IT Service Delivery Manager

Delivery Manager is responsible for managing and overseeing the overall IT Helpdesk services team which will support the IT operations and maintaining the integrity of all IT related equipment and resources.

Qualifications

• Bachelors Degree in Engineering, MIS or related field.
• Minimum of 5 years of managerial experience
• With experience in overseeing teams with complex IT technologies
• Fast learning and well-developed analytical thinking, design thinking and problem-solving skills
• Experience in an organization with ISO 9001 and 27001 certifications is an advantage
• Excellent written and oral English communication skills
• Willing to work during night shift

Skills Required

Cloud Computing, Problem Solving, Stakeholder Engagement, Itil Framework, Project Management, Change Management, Incident Management, Data Analysis, Vendor Management