Director - Business Training

We are seeking an experienced and dynamic Director - Business Training to lead our training initiatives. This role is responsible for driving new-hire training, leveraging new technologies to enhance learning, and developing curriculum that meets the needs of a modern workforce. The ideal candidate will have extensive experience in the RCM BPO domain , with a proven track record of managing large training teams and fostering a culture of continuous development.

Key Responsibilities

• Training & Curriculum : Drive new-hire training and ensure hiring-to-ramp goals are met by regularly reviewing content and delivery. Leverage new technology solutions, and define and develop strategies and curricula, including instructor-led, CBT, and multimedia content.
• Collaboration : Liaise with client-side counterparts to provide training updates and partner on special projects. Collaborate with business units and internal / external SMEs to develop learning programs aligned with organizational goals.
• Training Needs & Delivery : Identify training needs for tenured resources and administer continuous learning, including update management, BQ training, and cross-skill learning. Oversee the training calendar to optimize the use of trainers and classrooms.
• People Management : Ensure feedback and coaching are provided to all managers and trainers. Drive the organization's values with the team and promote continuous development plans.
• Governance & Reporting : Provide detailed weekly reports on key training metrics to leadership to determine program effectiveness. Analyze data and trends to deliver management information reports for effective decision-making.

Basic Qualifications

Competencies

Skills Required

Coaching, Communication Skills, People Management, Reporting, Data Analysis