Airport Ground Staff (CSA)

Job Description

Checking passengers in for flights

Re-routing or re-booking passengers whose flights have been cancelled or delayed

Assisting disabled passengers or those travelling with young children

Giving passengers up-to-date information on flights

Assisting passengers with all inquiries, including lost or delayed baggage

Assisting staff in carrying out security checks as and when the situation arises

Delivering high levels of customer service to passengers and those travelling through the airport

Outside the airport terminal :

Handling all the loading and unloading of passenger bags from the aircraft

Helping direct passengers onto and off the aircraft

Ideal Profile

You have at least 1 year experience within a Admin Assistant or Receptionist role, ideally within the Aviation, Transport & Logistics industry.

You are organised and have good interpersonal skills.

You have good computer skills (MS Word, Excel, Power point).

You are service-oriented with excellent interpersonal skills.

You have good communication skills and are comfortable with handling phone calls in a positive and professional manner.

Requirements

Good Communicatons Skills English