Customer Success Manager

Job Details :

Job Title : Partner Success – EdTech

Location : Hybrid (3 days from office)

Work Schedule :

Shift Timings : 5 : 30 PM – 2 : 30 AM or 6 PM – 3 AM (Two-way cab provided)

5 days working, 2 consecutive offs

Additional Shift Allowance : ₹750 / day

About the Role

We are looking for a Parnerer Success with strong experience in interacting with US-based customers . The ideal candidate should have prior exposure to the EdTech industry and a mission-oriented career focus in the education space. You will work closely with global customers, ensuring smooth onboarding, consultation, and technical support.

Key Responsibilities

Manage customer interactions via calls, emails, and virtual meetings with US-based clients.

Act as a trusted advisor by understanding customer needs and providing the right EdTech solutions.

Handle customer success, consultation, and technical support requests effectively.

Document issues, track progress, and ensure timely resolution.

Collaborate with internal teams to improve product adoption and customer experience.

Provide feedback to product / engineering teams based on customer insights.

What We Offer

Competitive CTC + ₹750 / day shift allowance .

Hybrid model with 3 days working from office.

Career growth opportunities in the EdTech domain .

Exposure to working with international clients.