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Head of Site Operations

Head of Site Operations

ConfidentialNoida, Republic Of India, IN
2 days ago
Job description

Job Description : Senior Manager – Administration

Location : Noida

1. Role Objective

The Senior Manager – Administration will lead end-to-end administration, workplace operations, and facilities management for the Noida site. The role focuses on creating a modern, safe, efficient, and high-quality workplace experience that enables employee productivity and enhances overall employee satisfaction.

2. Key Responsibilities

A. Administration & Facilities Management

  • Oversee day-to-day administration across the office, production areas, and common facilities.
  • Ensure smooth functioning of housekeeping, security, pantry, transport, and front-office operations.
  • Manage space planning, seating allocation, and efficient utilization of workspaces.
  • Lead infrastructure upkeep : electrical systems, HVAC, DG, UPS, CCTV, fire safety, and access control.

B. Employee Experience & Workplace Initiatives (New Focus Area)

  • Design and implement Employee Experience (EX) programs that uplift comfort, engagement, and well-being.
  • Introduce smart workplace solutions (digital access systems, helpdesk ticketing, self-service apps).
  • Develop “Great Workplace Experience” standards including cleanliness scorecards, ambience audits, and service SLAs.
  • Lead Workplace Aesthetics Enhancements : collaborative spaces, meeting room redesign, greenery / biophilic elements.
  • Create employee convenience services such as concierge support, on-site wellness services, transportation improvements, ergonomic assessments, and cafeteria upgrades.
  • Partner with HR to improve onboarding experience through welcome kits, guided facility orientation, and workspace readiness.
  • Conduct Employee Experience Surveys for workplace services and implement quarterly action plans.
  • Introduce sustainability initiatives : energy control, waste reduction, green office programs, and water efficiency projects.
  • C. Vendor & Contract Management

  • Manage all key vendors for security, housekeeping, cafeteria, facility management, and maintenance.
  • Ensure SLA / KPI governance, performance reviews, and effective issue resolution.
  • Drive cost optimization while ensuring service quality and employee comfort.
  • D. Compliance, Safety & Statutory Adherence

  • Ensure adherence to local regulations, building bylaws, statutory permits, and safety standards.
  • Lead Fire Safety & EHS programs, including audits, safety drills, and risk assessments.
  • Maintain documentation for compliance, health & safety requirements.
  • E. Workplace Support Services

  • Oversee cafeteria operations and quality controls.
  • Manage transport operations, route planning, and safety of employees.
  • Drive visitor management, travel support, front desk operations, and event logistics.
  • F. Budgeting & Cost Control

  • Prepare and manage yearly admin budgets, monitor consumption, and optimize costs.
  • Ensure strict validation of invoices, vendor billing accuracy, and monthly variance reporting.
  • G. Team Leadership & Governance

  • Lead and motivate the Admin & Facility Operations team.
  • Implement SOPs, checklists, performance dashboards, and governance frameworks.
  • Ensure timely reporting of admin metrics, cost trackers, and facility health reports.
  • H. Business Continuity & Crisis Management

  • Develop and maintain Business Continuity Plans (BCP) for site operations.
  • Coordinate emergency preparedness, evacuation planning, and crisis communication.
  • 3. Key Skills & Competencies

  • Strong knowledge of workplace operations, facility management, and compliance.
  • Proven experience in employee-centric administrative programs.
  • Project management skills for space expansion, renovations, and workplace upgrades.
  • Excellent negotiation, vendor management, and cost-control skills.
  • High stakeholder management capability and service orientation.
  • Agile, solution-driven, and capable of managing high-pressure operational situations.
  • 4. Qualifications & Experience

  • Bachelor’s Degree;
  • Master’s in Administration / Facility Management preferable.

  • 10–15 years of experience in Administration & Facilities Management.
  • Experience managing operations for a mid-to-large corporate or manufacturing site.
  • Exposure to employee experience programs, workspace transformation, and service excellence is highly desirable.
  • 5. Key Stakeholders

  • Site Leadership Team
  • HR, Finance, Security & IT Teams
  • Employees & Business Heads
  • External Vendors & Facility Partners
  • 6. Success Indicators (KPIs)

  • Employee Experience Score (Workplace Services)
  • SLA compliance >
  • 95%

  • Zero major safety incidents
  • Cost optimization targets achieved
  • Smooth site operations with minimal escalations
  • Successful delivery of EX improvement projects
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    Site Head • Noida, Republic Of India, IN

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