Manager II, Operations

Description

As an Operations II Manager, you will work with India leadership team to improve existing systems or processes, and reduce defects to serve Amazon's customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth's Most Customer Centric Company. Within Operations I Manager job family, you'll be offered one of the key roles in operations : area manager, operations manager or station manager depending on business needs. Basic, preferred & demonstrated abilities remain same for all these job roles. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India operations team. Are you ready to drive high-visibility, strategic, revenue generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives Are you willing to 'roll up your sleeves' and get into the details that make Operations world class

Key job responsibilities

DEMONSTRATED ABILITIES

• . Sense of ownership
• . Excellent analytical skills
• . Ability to summarize and communicate important data
• . Desire to learn complex processes and systems
• . Commitment to long-term career development through multiple assignments in India Operations
• . Ability to collaborate with large work groups and demonstrate ability to lead the team
• . Ability to lead a team of associates with support from seasoned managers
• . To serve our customers, our operations function 24X7, 365 days. Your role will warrant working in a roster that may include night shifts and / or your weekly offs.
• . This will be a 'physical / on-floor' role where you will be expected to lead teams from Day1.
• . Willing to relocate, as per business need

Details of various roles within the Operations Manager I job family (As an Intern / FTE you will be placed at either of the below mentioned job titles)

AREA MANAGER

Working in fulfilment center or our office premises where you will spend time on floor observing processes, doing audits, coaching associates, which requires -

Assurance, Human Resources to develop plans to meet business objectives

OPERATIONS MANAGER

STATION MANAGER

Basic Qualifications

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Skills Required

Customer Service, performance metrics, Interpersonal Skills, Process Improvement, Data Analysis