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Field Service Supervisor
ConfidentialPune30+ days ago
Job descriptionOversee the Field Services Operations in the META region, ensuring efficient and effective service delivery Develop and implement strategies to optimize field service operations and improve customer satisfaction Assign and schedule field service technicians to meet customer demands and service level agreements Monitor and analyze field service performance metrics to identify areas for improvement Provide technical guidance and support to field service technicians Collaborate with cross-functional teams to drive continuous improvement initiatives Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams Ensure compliance with company policies, procedures, and regulatory requirements
YOU MUST HAVE :
- Minimum of 8-10 years of proven experience in field service management or a similar role
- Strong technical knowledge and understanding of relevant technologies
- Excellent leadership and team management skills
- Ability to effectively manage and prioritize multiple projects and tasks
- Experience in driving process improvements and implementing best practices
- Strong problem-solving and decision-making abilities
- Excellent communication and interpersonal skills
- Bachelors degree in Engineering or a related field; Masters degree preferred
- Customer-focused mindset
- Ability to drive change and innovation
- Results-oriented approach
- Excellent problem-solving and decision-making abilities
- Strong business acumen
- Ability to build and maintain strong relationships
WE VALUE :
Skills Required
Service Management, Team Management, Customer Satisfaction, Service Delivery
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Field Supervisor Service • Pune