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Qualtrics - XM Discover

Tiger AnalyticsHyderabad, Telangana, India

7 days ago

Job description

Tiger Analytics is a global leader in AI and analytics, helping Fortune 1000 companies solve their toughest challenges. We offer full-stack AI and analytics services & solutions to empower businesses to achieve real outcomes and value at scale. We are on a mission to push the boundaries of what AI and analytics can do to help enterprises navigate uncertainty and move forward decisively. Our purpose is to provide certainty to shape a better tomorrow.

Our team of 4000+ technologists and consultants are based in the US, Canada, the UK, India, Singapore, and Australia, working closely with clients across CPG, Retail, Insurance, BFS, Manufacturing, Life Sciences, and Healthcare. Many of our team leaders rank in the Top 10 and 40 Under 40 lists, exemplifying our dedication to innovation and excellence.

We are a Great Place to Work-Certified™ ), recognized by analyst firms such as Forrester, Gartner, HFS, Everest, ISG and others. We have been ranked among the ‘Best’ and ‘Fastest Growing’ analytics firms lists by Inc., Financial Times, Economic Times and Analytics India Magazine.

About the role :

Tiger’s growing Banking Financial Services vertical seeks self-motivated AI / ML / Data Science professionals with domain expertise in the Banking and Financial Services space and strong technical skills for a challenging role in the Banking & Financial Services Analytics area.

Tiger is seeking a technical Qualtrics specialist for this role to support the growth of the client’s CX Research and Analytics team, specifically focusing on implementing and maintaining surveys, reporting, and technical implementations in the Qualtrics platform. The candidate will have the opportunity to work together with members of the Experience Optimization and Customer Experience Transformation teams. The candidate will be tasked with building and refining surveys and maintaining dashboards within the customer experience software platform and create strategic recommendations on how the client can improve and measure the health of the customer experience.

As part of larger Financial Services practice, you may get to work on a broad range of business-critical problems across various work streams across the BFS analytics value chain (Credit / Fraud Risk analytics, Marketing Analytics, Customer Analytics, Operations Analytics) . You will be engaging with clients and client partners to understand their business context, and work with a team of data scientists and engineers

Location :

Bangalore / Hyderabad / Chennai

Experience : 3 to 8 years

Responsibilities

Experience developing in Qualtrics XM Discover (formerly Clarabridge) and Qualtrics XM Engage, monthly KPI reporting and insights analysis and reporting.
Develop surveys and maintain dashboards within the Voice of the Customer (VoC) Qualtrics XM Engage platform.
Design and document functional and technical requirements and help scope projects by understanding timelines and work.
Solve complex technical implementations both independently and in a team environment.
Understand and keep up-to-date the Client’s Listens program’s standard operating procedures.
Analyze VoC data and create CX measurement reports and dashboards to improve net promoter score (NPS), overall customer satisfaction (CSAT), retention, and other key metrics.
Maintain industry knowledge on maximizing the effectiveness of a VOC platform.

Required Qualifications, Capabilities and Skills

3-8 years of experience at a SaaS / Technology / Consulting Company.

Hands-on experience with Qualtrics XM Engage, Qualtrics Certification or similar platform experience preferred.

Experience in the delivery of technical solutions that drive business value

Basic skills in the language of technology, through coding and engineering, e.g. HTML / CSS, Javascript (beneficial but not required)

Ability to create and manage surveys within customer experience software, with attention to detail and outcomes of surveys.

Proven track record of creating surveys and dashboards that allow business partners to gather actionable insights.

Experience with visualization and reporting concepts.

Strong understanding of data protection and security protocols.

The ideal candidate is curious, confident, and solutions-focused with an interest in gathering customer insights and presenting those insights in a consumable format to facilitate business line improvements.

Knowledge of Natural Language Processing engines with a focus on gathering and synthesizing unstructured feedback for business user consumption.

Ability to solve problems creatively, multitask, work under tight deadlines, and learn new concepts quickly.

Excellent planning, organizational and time management skills, and the ability to manage multiple priorities successfully.

Working with Tiger :

Latest Technology : You will get to work on the most advanced technologies like machine learning and artificial intelligence.

Global Exposure : We work for leading global brands. You will get exposure to global markets while working with international clients.

Learning & Development : We partner with a host of the biggest learning platforms. You will be encouraged to learn and grow.

Growth Mindset : We encourage a growth mindset and believe that learning never stops. There is no pressure on you to be a master of everything. With this attitude, we can make significant progress in areas that we know very little about today. Here, you’ll work with people with a collective passion to explore the limitless potential of data to solve complex problems.

Additional Benefits : Health insurance (self & family), virtual wellness platform, fun, and knowledge communities.

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Discover • Hyderabad, Telangana, India