Chief of Staff (Operator) - GrabOn & SellersCommerce

⭐ Chief of Staff (Operator) — GrabOn / SellersCommerce

A role written from real experience — not from a template.

Let me be honest from the start.

This role has been shaped by what we’ve learned the hard way.

We’ve hired people who were smart, qualified, well-intentioned - yet the role didn’t work for them because the reality of this job is different from what traditional “Chief of Staff” positions look like.

So this JD is written with clarity, respect, and transparency - so the right people can see themselves here, and the wrong ones can self-select out early.

What This Role Actually Is

This is not a purely strategic job.

This is not calendar management, presentation polishing, or being a shadow decision-maker.

This is not a title-driven role.

This is the job where you :

• Step into broken or unclear areas and bring structure
• Hold teams accountable in a healthy, respectful way
• Solve problems before they turn into fires
• Bring operational clarity where things are moving fast
• Help the founder by taking over execution-heavy responsibilities
• Build repeatable systems so that things stop breaking
• Earn trust through action, not theory

If you enjoy being the stabilizer in fast-moving environments, this is where you will thrive.

A Glimpse of Week 1 (Realistic, Not Exaggerated)

If this sounds overwhelming, that’s okay - this role isn’t for everyone.

If this sounds energizing because you like solving messy problems, you’ll fit right in.

Who This Will NOT Suit

This role is probably not right for you if :

There is absolutely nothing wrong with this - but this specific role requires a very different rhythm.

Who WILL Thrive Here

You will do exceptionally well here if :

This role suits someone who sees themselves as an operator first — someone who makes things work.

Non-Negotiable Requirements

1. Real Startup Execution Experience

Not theory.

Not consulting slides.

Actual hands-on experience solving operational problems.

2. Ability to Fix Things Fast

Show us examples of stepping into a broken or unclear area and bringing order within a month.

3. Ability to Handle Direct, Clear Communication

The founder moves fast, communicates plainly, and values truth over tone - but always with respect.

4. Ability to Work Across Multiple Functions

Operations, delivery, CS, HR, finance, product - whatever the day needs.

5. Resilience, Self-Awareness, and Ownership

You don’t take things personally.

You take responsibility for outcomes.

You can adjust quickly and keep the bigger picture in mind.

What Success Looks Like (30–60–90 Days)

30 Days — Understand & Stabilize

60 Days — Drive Execution

90 Days — Become a Force Multiplier

The Truth

How to Apply (send email to hr@grabon.in or hr@sellerscommerce.com)

To ensure you are detail-oriented :

1. Attach your resume in PDF format.

2. In your cover letter / email, answer this specific question : "Describe a time you created a process that everyone hated at first but eventually saved the company time / money."

3. Subject line must read : "I am the Operator you are looking for."