Netquall - Account Manager

Urgent Requirement in Account Manager Profile for Mohali Location

Key Responsibilities :

• Client Engagement & Account Handling
• Act as the primary point of contact for assigned client accounts.
• Conduct regular check-ins and build strong client relationships.
• Operate as the lead point of contact for any and all matters specific to your customers
• Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
• Mine the existing accounts for new business possibilities and utilising available resources to drive account retention and growth
• Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
• Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to customer needs and objectives
• Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing Conduct product demos and presentations to prospective and existing clients.
• Customize product pitches based on client needs and use cases.
• Handling Client Requirements
• Understand business and feature requirements from existing clients.
• Collaborate with the backend tech / product team to assess feasibility.
• Ensure proper coordination and project management until the feature or enhancement goes live.
• Prepare and share release notes and relevant updates with clients post-implementation.
• Sales & Business Development
• Identify upselling or cross-selling opportunities within existing accounts.
• Support business development efforts through lead follow-up and relationship nurturing.
• Work with internal teams to prepare proposals and pricing where needed.
• Strong communication, coordination, and presentation skills.
• Proficient in MS Office and CRM tools (HubSpot, Zoho, or similar).
• Ability to provide client service to a large number of client accounts with passion, strong initiatives and positive attitude
• Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI / RFPs and cross-functional project management
• Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
• Consultative sales background or experience as a solutions engineer is a plus

(ref : iimjobs.com)