Ecommerce ( Delhi )

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e-commerce job description involves managing online sales channels to drive revenue and optimize the customer experience. Key responsibilities include website management digital marketing product listing optimization inventory coordination and analyzing data to improve performance. The specific duties vary by role from customer support and operational tasks for junior positions to strategic planning and team leadership for senior roles.

Key responsibilities

Website and platform management :

Maintain and optimize the companys e-commerce platform(s) and online storefronts.

Ensure the website is visually appealing easy to navigate and functional.

Digital marketing and strategy :

Develop and implement digital marketing strategies to drive traffic and sales.

Execute and track the performance of campaigns including email marketing.

Monitor competitor activity and market trends.

Product content and listings :

Create edit and organize content for product listings.

Set standards for new product listings and ensure accuracy and up-to-date information.

Inventory and order management :

Manage inventory records and coordinate with other teams to ensure accurate stock levels.

Process online orders and oversee order fulfillment processes.

Analytics and reporting :

Analyze web traffic customer behavior and sales data to identify insights and trends.

Prepare and present reports on key performance indicators (KPIs).

Customer service :

Respond to customer inquiries via email chat or other channels.

Troubleshoot issues handle returns and ensure a positive customer experience.

Cross-functional collaboration :

Work with design IT marketing and other teams to improve the online experience.

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 20000 - 40000