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SFDC Architect

SFDC Architect

Zensar TechnologiesAnand, IN
20 hours ago
Job description

Position- SFDC Architect

Total Exp- 10+ Years

Notice- Immediate

Location- Pune, Bangalore, Chennai, Hyderabad & Kolkata

JD Below :

Support Lead to manage client support operations across integrated platforms including Salesforce , Data Cloud , Marketing Cloud , Loyalty Cloud and MuleSoft APIs . This role involves handling incidents via ServiceNow , executing data load activities, performing root cause analysis, and delivering regular reporting updates to clients.

Key Responsibilities :

  • Act as the primary point of contact for client support and issue resolution.
  • Manage and triage incoming tickets through ServiceNow , ensuring timely and accurate responses.
  • Oversee and perform Data load activities into Salesforce and related systems.
  • Conduct root cause analysis for recurring or high-impact issues and drive permanent fixes.
  • Ensure smooth operation and integration across platforms including Salesforce, Data Cloud, Marketing Cloud, and MuleSoft APIs.
  • Provide support for Salesforce Loyalty Cloud , including troubleshooting program configurations, member data, and engagement workflows.
  • Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
  • Maintain detailed documentation of incidents, resolutions, and system configurations.
  • Identify opportunities for automation and process improvements within support workflows.
  • Monitor system health and proactively address potential issues.
  • Provide regular updates and reports to stakeholders on ticket status, system performance, and support metrics.

Skills :

  • Strong understanding of Salesforce CRM, Data Cloud, and Marketing Cloud functionalities.
  • Experience with MuleSoft APIs and integration workflows.
  • Proficiency in ServiceNow for incident and change management.
  • Hands-on experience with data load processes (e.g., using Data Loader).
  • Ability to analyze logs, trace errors, and perform root cause analysis.
  • Strong knowledge on REST APIs, Bulk API JSON, and SQL.
  • Experience in preparing client-facing reports using tools like Excel or Salesforce Reports.
  • Excellent communication, documentation, and client-handling skills.

    • Experience :

  • 7+ years of overall experience in technical support or system operations.
  • Minimum 5 years of hands-on experience with Salesforce Core
  • Proven track record of handling data load activities , performing root cause analysis , and supporting enterprise-level integrations.
  • Experience in managing support tickets via ServiceNow or similar ITSM platforms.

    • Knowledge of Data Cloud, Marketing cloud , Loyalty cloud with MuleSoft integrations and APIs experience.

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