UCCE Engineer

Role : L1 UCCE Engineer

Location : Mumbai

Job Description :

Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

Basic Cisco ICM / CCMP / CVP / CUIC & troubleshooting.

MACD creation knowledge in Cisco UCCE & IPT platforms.

Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.

Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.

Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools

Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.

Should be ready to work in 24 / 7 business support environment

Should be having experience on Cisco Voice platform.

Should be having work experience on CUCM / UCCE / UCCH / CVP platforms