Job descriptionYou will be part of a content and curriculum design team that ensures the success and quality of new and existing courseware (Instructor-Led Training, On Demand content and Simulators).Create a diverse range of learning materials, from written and video learning to interactive modules and job aids, tailored for self-service, live, and virtual instructor-led training.Actively participate in pre-release planning to investigate and discuss the latest release changes for multiple product portfolios.Write clear and concise chapter narratives and develop real-world and use case-based examples, guided lab exercisesCreate different types of assessments to measure the skills, knowledge, and abilities of learners.Assessments include checks of knowledge, tests, credentialling, performance assessments, and exams that can withstand legal review and approval.Develop training content that is interactive and engaging for Generative AI, and Agentic AI.You’re comfortable driving learning outcomes for generative AI. You have a keen interest in AI tooling and solutions and are expanding your content knowledge and solutions with approved AI tools and resources.Act as a collaborative, valuable team player who interacts with course owners, instructors, cross-functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content.Demonstrate project management skills across multiple courses by assisting course owners with completion of assigned release tasks and mentoring junior team members (Example tasks could include - scheduling meetings, updating project plans, metadata, and tagging content, submitting website updates, creating reports, and updating product records).Continuously assess our learning materials to identify areas for improvement and develop innovative solutions to fill those gaps.Classify and collect course survey data to distribute to course owners or simulator teams.Assist with content testing and quality assurance to ensure accuracy and proper functionality within University.Assist with lab instances support by setting up data packages of ServiceNow for each release.