This role is for one of the Weekday's clients
Salary range : Rs 1000000 - Rs 1200000 (ie INR 10-12 LPA)
Min Experience : 5 years
Location : Bengaluru
JobType : full-time
We are looking for a polished, dynamic, and results-oriented Floor Manager to lead front-end operations and deliver an elevated customer experience at a luxury jewellery boutique. The Floor Manager will oversee daily floor operations, team performance, visual merchandising, and client satisfaction—while driving category-wise sales in alignment with brand expectations.
Requirements
Key Responsibilities
Sales & Floor Operations
- Supervise all floor-level sales activities with a strong focus on customer-first service.
- Foster a high-performance culture to consistently achieve daily, weekly, and monthly sales targets.
- Ensure VM (visual merchandising) standards are executed flawlessly, reflecting brand aesthetics and storytelling.
- Oversee accurate billing, delivery, and product handover procedures.
- Monitor product availability and coordinate with the back office for timely stock replenishment.
Team Management & Training
Lead, mentor, and train Retail Sales Officers (RSOs), Greeters, and Support Staff in customer service, selling techniques, and product expertise.Conduct daily briefings to align the team on targets, updates, and sales strategies.Manage staff rosters, shift planning, and manpower allocation across peak and non-peak hours.Support the Store Manager in performance reviews and employee development initiatives.Customer Experience & Escalation Handling
Ensure every customer interaction reflects luxury service standards.Act as the escalation point for complex requests, exchanges, or service issues.Address client feedback and coordinate with the Store Manager for effective resolution.Inventory & Loss Prevention
Oversee and verify daily stock movement, including opening, closing, transfers, and discrepancy checks.Ensure stock is tagged, secured, and stored as per protocols.Maintain locker procedures at day-end and escalate variances to the Store Manager.Qualifications & Requirements
Bachelor’s degree in Business, Retail, or a related field preferred.3–5 years of experience in luxury retail, preferably jewellery or premium fashion.Proven leadership and team management skills.Excellent communication skills—fluency in English and local languages (Kannada, Telugu, and Tamil for Bengaluru / Hindi and Punjabi for Delhi).Proficiency in POS systems and inventory software.Flexibility to work shifts, weekends, and public holidays.Personal Attributes
Well-groomed, confident, and articulate.High integrity and accountability.Strong business acumen with client-centric thinking.Composed, solution-oriented, and resilient under pressure.Passionate about luxury, design, and exceptional customer service.