Customer Service

MALABAR GOLD & DIAMONDS is seeking a dedicated and customer-focused Customer Service Associate to join our team, likely within our entertainment ventures (e.g., Playaza Entertainments). In this role, you will be the front-line ambassador, ensuring exceptional guest experiences by managing front desk operations, promptly resolving inquiries, and maintaining accurate guest records. If you are passionate about providing top-tier service and thrive in a dynamic, guest-centric environment, we invite you to contribute to our commitment to excellence.

Roles and Responsibilities

• Provide exceptional customer service by responding to guests' queries, resolving issues promptly, and addressing concerns with professionalism.
• Manage front desk operations , including handling phone calls, emails, and messages in a courteous and efficient manner.
• Maintain accurate records of guest interactions using our property management system (PMS).
• Collaborate with other departments to ensure seamless communication and effective issue resolution for guests.
• Handle guest check-in and check-out processes , ensuring efficient room allocation and key distribution (if applicable to the specific entertainment venue).

Skills Required

Customer Services, Front Desk Management, Communication Skills, Guest Relations, Accuracy And Attention To Details, Record Keeping