About Client
Hiring for One of the Top most Prestigious Multinational Corporations
Job Title :Qualification : Only Graduates
Relevant Experience :
Must Have Skills :
1.Excellent communication and leadership skills
2.Strong analytical, coaching, and conflict resolution abilities
3.Proficient in contact center tools and CRM systems
4.Flexible to work in rotational night shifts
Good Have Skills :
Manage a team of customer service representatives, ensuring high-quality service delivery, performance optimization, and compliance with process standards.
Roles and Responsibilities :
1.Lead, mentor, and manage a team of voice agents in an international process
2.Track and improve KPIs such as AHT, CSAT, and call quality scores
3.Conduct daily huddles, coaching sessions, and performance reviews
4.Manage escalations, ensure SLA adherence, and implement process improvements
5.Ensure compliance with quality standards and company policies
6.Generate and present performance reports to management
7.Collaborate with training teams and contribute to continuous improvement
Location : Hyderabad
CTC Range : Max 6 lpa
Notice Period : Immediate - 30 days
Mode of Interview : Walk-in
Shift Timing : Rotational Shift
Mode of Work : Work From Office
Thanks & Regards,
Isha
HR Analyst- TA-Delivery
Black and White Business Solutions Pvt Ltd
Bangalore, Karnataka, INDIA.
Direct Number : / Whatsapp @
Team Lead • Hyderabad, Telangana, India