Talent.com
Customer Experience Specialist

Customer Experience Specialist

PoshaJaipur, IN
11 hours ago
Job description

Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users 🥘

See it in action :

  • https : / / bit.ly / howposhaworks

Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs 💙 including Accel Partners, Waterbridge Ventures.

🤔What can I expect from this role?

As a Customer Experience Specialist at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.

🔧What will my work responsibilities look like if I join Posha?

In this role, you’ll be a part of the Customer Success function and key responsibilities shall include but not be limited to –

  • Manage all customer-centric communication channels – including app and website chat flows – while maintaining key support metrics
  • Handle customer concerns end-to-end : direct them to the right solutions, follow up with internal teams, and ensure satisfaction
  • Own customer relationships in an external-facing role, primarily with users based in the USA
  • Use CRM tools to manage the customer lifecycle and track engagement
  • Identify and remove process roadblocks; suggest improvements to management and automate repetitive workflows
  • Work on community engagement strategies to drive retention and reduce churn
  • Relay customer insights and feedback to product, operations, and engineering teams to influence key decisions
  • 😍What makes you a match for us?

  • Willingness to work in US timings (Rotational shifts between 9PM to 2 PM IST)
  • Exceptional English communication with clear diction – any experience of supporting US-based customers / clients is a plus
  • Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible
  • Should be process-driven, an effective communicator, and appreciate a dynamic work environment
  • Patience, empathy, strong interpersonal & relationship building skills
  • 🚀Working at Posha

  • Equity ownership through our ESOP program
  • Comprehensive wellness benefits to keep you thriving
  • Quarterly reviews built for fast career acceleration
  • And of course working with a team that's genuinely obsessed with great food.

    🍔Discover Posha

  • What users have to say about our Product
  • Twitter love from users
  • How Posha works
  • Our Website
  • Read Our Story 📕
  • Create a job alert for this search

    Customer Experience Specialist • Jaipur, IN

    Related jobs
    • Promoted
    • New!
    Senior Customer Experience and Engagement Analyst

    Senior Customer Experience and Engagement Analyst

    MastercardJaipur, IN
    Senior Customer Experience and Engagement Analyst.The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with t...Show moreLast updated: 11 hours ago
    • Promoted
    Customer Support Specialist

    Customer Support Specialist

    Anchor Operating SystemJaipur, Rajasthan, India
    Anchor Operating Systems is seeking a Senior Customer Support Specialist with a minimum of 2 years of experience to provide exceptional assistance and support to our top European clients.This role ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Customer Success & International Sales Specialists

    Customer Success & International Sales Specialists

    Bangalore | Rotational ShiftsJaipur, IN
    Salary - Best-in-class salary + performance incentives.A well-established organisation with a strong global footprint is looking for clear, confident communicators who enjoy connecting with people ...Show moreLast updated: 5 hours ago
    • Promoted
    Generative AI Architect- Customer Experience -Trainer Role

    Generative AI Architect- Customer Experience -Trainer Role

    Patch the SkillJaipur, IN
    The ideal candidate will be a qualified architect who is able to construct clear diagrams using AutoCAD.This candidate should have an in-depth knowledge of all steps related to project completion a...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    User Experience Designer

    User Experience Designer

    HCLSoftwareJaipur, IN
    Location Preference : Noida India.Collaborate with cross-functional teams, including product managers, developers, and stakeholders, to conceptualize and design prototypes for solutions and POCs.Des...Show moreLast updated: 11 hours ago
    • Promoted
    User Experience Architect

    User Experience Architect

    Ollosoft Technologies Private Limitedjaipur, rajasthan, in
    Ollosoft Technologies Private Limited is dedicated to crafting innovative and quality software solutions.With expertise in cutting-edge technologies, Ollosoft delivers tailored solutions to clients...Show moreLast updated: 2 days ago
    • Promoted
    Microsoft D365 FO Specialist

    Microsoft D365 FO Specialist

    ExusiaJaipur, IN
    Job Description : D365FO Functional Specialist.We are seeking a D365 Finance & Operations Functional Specialist.Microsoft Dynamics 365FO environment. This role is focused on driving.Finance & Account...Show moreLast updated: 30+ days ago
    • Promoted
    Senior SDET / QA (Full Time Remote)

    Senior SDET / QA (Full Time Remote)

    Stealth StartupJaipur, IN
    Remote
    Fintech Unicorn seeking Senior SDET Engineers.Your testing strategies directly protect millions of users' financial lives - from bulletproof payment flows to reliable banking features that never br...Show moreLast updated: 7 days ago
    • Promoted
    • New!
    Implementation Specialist

    Implementation Specialist

    CareStack - Dental Practice ManagementJaipur, IN
    Hands-on experience in any MIS platform.Excellent verbal and written communication skills.Analytical skills and reporting exposure. Guide clients through the implementation process, outlining steps ...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    Customer Success Specialist (SaaS – Logistics / Material Tracking)

    Customer Success Specialist (SaaS – Logistics / Material Tracking)

    Measured Moves Pvt LtdJaipur, IN
    Customer Success Specialist (SaaS – Logistics / Material Tracking).Location : 100% Remote aligned to EST hours.We are looking for a responsive, detail-oriented Customer Success Specialist to.This ro...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    User Experience Designer

    User Experience Designer

    IncrediPetsJaipur, IN
    Incredipets is a leading pet care company dedicated to improving the lives of pets and.Incredipets app is built with love, reliability, and deep understanding of what pets and pet.You will work at ...Show moreLast updated: 11 hours ago
    • Promoted
    Implementation Specialist

    Implementation Specialist

    HighRadiusJaipur, IN
    The Consultant will be responsible for owning and executing HighRadius Cloud product implementations for Fortune 2000 clients. The Consultant is responsible for delivering the project with good qual...Show moreLast updated: 15 days ago
    • Promoted
    • New!
    Performance Management Specialist

    Performance Management Specialist

    UNISON INTERNATIONAL CONSULTING (The Recruitment Company)Jaipur, IN
    Hiring : Performance Marketing Manager | Top Consumer Durables Company | Gurgaon.We are looking for a Performance Marketing Manager for a leading consumer durables brand in Gurgaon.The ideal candida...Show moreLast updated: 11 hours ago
    • Promoted
    Senior Operations Specialist (Home Services)

    Senior Operations Specialist (Home Services)

    InstaServiceJaipur, IN
    Job Title : Senior Operations Specialist.InstaService is a fast-growing on-demand home services platform, offering professional. California, Texas, Florida, and 23 other states.We are on a mission to...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    PPC Specialist

    PPC Specialist

    Webware.aiJaipur, IN
    In this role, you will be responsible for planning, executing, and optimizing paid advertising campaigns across.Google Ads and Meta (Facebook / Instagram). You’ll use data-driven insights and AI-power...Show moreLast updated: 5 hours ago
    • Promoted
    People & Culture Specialist

    People & Culture Specialist

    KodeKloudJaipur, IN
    People & Culture Specialist / Senior Specialist.We’re an EdTech SaaS company dedicated to transforming the way businesses upskill their teams in DevOps, Cloud Computing, and IT by offering hands-on,...Show moreLast updated: 1 day ago
    • Promoted
    MS D365 BC Senior Support Specialist

    MS D365 BC Senior Support Specialist

    Sikich IndiaJaipur, IN
    MS D365 BC Senior Support Specialist.D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements....Show moreLast updated: 2 days ago
    • Promoted
    Workfront Expert ( Full-time at a Fortune 500 tech MNC )

    Workfront Expert ( Full-time at a Fortune 500 tech MNC )

    HARPJaipur, IN
    Manage automating workflows integrating Workfront with various platforms and ensuring seamless information flow across systems which include collaborating on UIUX enhancements providing comprehensi...Show moreLast updated: 2 days ago