Operations & Client Success Manager (Digital Marketing Agency)

Job Title :

Operations & Client Success Manager (Digital Marketing Agency)

Location :

Calicut Office (Full-time)

Company : Bloombiz Creatives

Role Overview

Bloombiz Creatives is seeking an experienced Operations & Client Success Manager with strong exposure to digital marketing agency environments. The selected candidate will be responsible for overseeing operational workflows, coordinating inter-departmental tasks, maintaining client relationships, and supporting proposal creation and business development initiatives.

This role requires a professional with hands-on agency experience, strong understanding of digital marketing fundamentals, and the ability to ensure timely and quality-driven deliverables.

Key Responsibilities

Oversee day-to-day agency operations and ensure smooth internal task coordination

Communicate with clients regarding deliverables, feedback, updates, and project timelines

Support preparation of proposals, strategies, presentations and project plans for new business opportunities

Track and monitor progress of ongoing tasks using sheets / trackers and ensure adherence to deadlines

Facilitate collaboration between design, content, SEO, Meta Ads, Google Ads and development teams for seamless execution

Maintain quality control prior to client submission

Participate in onboarding new clients and briefing relevant teams

Assist in ensuring client satisfaction, retention and timely delivery of monthly scopes

Required Qualifications & Experience

Minimum

3+ years of experience in a digital marketing agency

(mandatory)

Strong understanding of Social Media Marketing, SEO, Meta Ads and Google Ads concepts

Excellent communication and coordination skills

Strong ownership mindset with the ability to manage multi-team environments

Proficiency in using sheets / task trackers for workflow management

Preferred Skills

Experience in client account management

Experience in proposal drafting and campaign planning

Exposure to performance marketing processes

Work Location

On-site — Calicut Office

Ideal Candidate Profile

We seek a structured, detail-oriented individual capable of independently managing client delivery workflows and maintaining operational excellence. The role demands a balance of strategic understanding, communication skill, and operational discipline.