Customer Advocate
Selections HR Services Private LimitedPune, Republic Of India, IN16 days ago
Job descriptionUnderstand the nature of the complaint, including : Allegations of hidden or excessive commission Claims of undisclosed interest rates Concerns about irresponsible lending Retrieve relevant finance agreement details from internal applications Check for any commission arrangements or discretionary commission agreements Respond to the complainant or their representative within the required timeframe Provide clear, transparent information about commission and interest arrangements Ensure signed Letters of Authority are in place when dealing with third parties
Responsible for managing complaints raised by customers (directly or via third parties like Claims Management Companies or solicitors) regarding issues with their Vehicle finance loan. These complaints typically involve concerns about commission beyond the interest rate limits set by the Financial Conduct Authority (FCA) & Irresponsible lending practices This refers to situations where the finance company may have failed to properly assess whether the customer could realistically afford to repay the loan
Key Responsibilities :
Complaint Logging :
- Log all received complaints into the system within 5 working days of receipt.
Complaint Review :
Information Gathering :
Communication :
Documentation :
Create a job alert for this search
Advocate • Pune, Republic Of India, IN
Related jobs
- Promoted
Customer Technical Support Specialist – SaaS Compliance Platform
BigRioNagpur, IN Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 8 days ago
- Promoted
Customer Support Specialist
Fwd CreativesNagpur, IN Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production.
We offer a comprehensive suite of services designed to ...Show moreLast updated: 6 days ago
- Promoted
Outreach Associate
Grow Your StaffNagpur, IN Grow Your Staff is looking for a.This is a part-time opportunity.This role is ideal for students, freshers, or professionals looking to gain experience in outreach and sales with minimal time commi...Show moreLast updated: 30+ days ago
- Promoted
Program Advisor - US
Interview KickstartNagpur, IN And when it comes to the top tech companies like Google, Facebook, Netflix, etc.Most candidates don’t make it simply because they don’t prepare well enough.
IK helps candidates nail the toughest tec...Show moreLast updated: 30+ days ago
- Promoted
Program Advisor
Interview KickstartNagpur, IN Kindly note : This is a remote role that requires working during U.Please apply only if you're comfortable with the night shift.
And when it comes to the top tech companies like Google, Facebook, Net...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Officer / Sales
EcoOriginNagpur, IN We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.Engage with potential customers through various channels (phone, email, face-to-fa...Show moreLast updated: 30+ days ago
- Promoted
Braze Consultant
eClerxNagpur, IN Notice Period : Immediate or 15 days].We’re looking for an experienced.The ideal candidate will bring strong expertise in Braze, marketing automation, and stakeholder management.Strategize and desig...Show moreLast updated: 30+ days ago
- Promoted
Outreach Intern
Grow Your StaffNagpur, IN Grow Your Staff is looking for a.This role is ideal for students and freshers looking to gain experience in outreach and sales with minimal time commitment.
You will work directly with the team at G...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Specialist
Moonpreneur IncNagpur, IN Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills.
With a focus on STEAM and future-oriented streams, Moonpreneur aims at em...Show moreLast updated: 30+ days ago
- Promoted
Growth Marketer
GleantapNagpur, IN Gleantap is a fast-growing Customer Engagement Platform trusted by leading fitness, wellness, healthcare, and lifestyle brands.
We help businesses drive growth, improve retention, and automate engag...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Specialist
Selections HR Services Private LimitedNagpur, IN We’re looking for a dedicated and customer-focused.In this role, you’ll be the first point of contact for our customers — providing timely, accurate, and empathetic support via.You’ll play a key pa...Show moreLast updated: 6 days ago
- Promoted
Ad Operations (Programmatic)
Manhattan Communications India Pvt. LtdNagpur, IN Major in Computer Science (mandatory).Drive end‑to‑end, performance‑led programmatic campaigns across Display, Video, Native, and CTV.
Manage large‑scale buys on DV360 and The Trade Desk (TTD); opti...Show moreLast updated: 13 days ago
- Promoted
Customer Service Representative
Bright MoneyNagpur, IN Americans get out of debt, with the power of data science and machine learning.It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.Bright’s tools include cr...Show moreLast updated: 30+ days ago
- Promoted
Commercial Advisor
kimbocorpNagpur, IN Commercial Advisor – Build Million-Dollar Holding Companies from Your Jurisdiction.Freelance with strong potential for retainer or fixed compensation.
USD 3,000 to 20,000+ per month (performance-bas...Show moreLast updated: 30+ days ago
- Promoted
Program Advisor- US
Interview KickstartNagpur, IN Kindly note : This is a remote role that requires working during U.Please apply only if you're comfortable with the night shift.
And when it comes to the top tech companies like Google, Facebook, Net...Show moreLast updated: 22 days ago
- Promoted
Community Building Intern
A4G Impact CollaborativeNagpur, IN Community Relationships & Engagement.Build and nurture relationships within the online A4G community, engaging participants, partners, sponsors, advisors, and institutions.Drive regular community t...Show moreLast updated: 9 days ago
- Promoted
Financial Advisor
Tata AIA LifeNagpur, IN TATA AIA is a Life Insurance company and a part of TATA group.As the industry is flourishing, so is our brand.Training will be provided to become a Financial Advisor, and you will be responsible fo...Show moreLast updated: 30+ days ago
- Promoted
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc.Nagpur, IN Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : .
Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show moreLast updated: 30+ days ago