Buyer Experience Lead

ThLead the strategic design and optimization of digital and physical touch points (e.G.

web listings, visit experience) throughout the home buyer journey

2. Define and implement best practices for direct buyer interactions (text / calls,

home visit experiences), ensuring that each interaction aligns with our ideal

experience

3. Develop and implement innovative sales and closing experiences, exploring new

techniques to streamline processes, and drive conversion rates.

4. Collaborate closely with cross-functional teams, including tech, marketing, and

operations, to ensure alignment and integration of buyer experience initiatives

across all channels and touchpoints.

5. Analyze buyer feedback, market trends, and industry best practices to drive

continuous improvement and innovation

6. Build & manage a RM team of 2-3 to drive the buyer experience function

What we’re looking for :

• 4+ years of experience in product or sales management roles, with a focus on

strategizing initiatives to enhance the customer journey.