Process Optimization Intern

Intern – NACH Process Optimization

Department : Collections

Location : Bangalore (Onsite)

Duration : 3 Months

Role Objective :

Support the Collections team in streamlining the NACH (National Automated Clearing House) process to enhance efficiency, accuracy, and turnaround time in mandate registration, tracking, and reconciliation.

Key Responsibilities :

Map the end-to-end NACH workflow and identify improvement areas.

Assist in standardizing documentation and approval flows related to NACH.

Coordinate with cross functional teams for timely updates and validation of NACH mandates.

Maintain dashboards and trackers for real-time monitoring of NACH mandates and failure cases.

Perform data validation and reconciliation between internal system records and bank / NACH reports .

Skills & Competencies Required :

Strong communication skills (English & Hindi – mandatory).

Ability to handle a high volume of calls efficiently.

Proficiency in MS Excel / Google Sheets, data analysis, and reporting.

Excellent attention to detail and documentation skills.

Effective coordination and cross-functional collaboration skills.

Educational Background :

Graduate student in any domain.

Learning Opportunities :

Hands-on exposure to fintech operations and NACH process management.

Experience in process mapping, improvement, and efficiency enhancement.

Mentorship from the Collections leadership team on regulatory and process governance.